You may use DLP USA phone
card from any touch-tone phone to dial our access
numbers. Even when you're on the road, you can
use DLP USA phone cards using your cell phones.
Convenience is what we offer—use it whenever,
wherever.
Yes. You may end a call
and dial a second destination number without hanging
up using DLP USA's Toll-Free Access Number. Simply
press "# #" when you are finished with your current
call and a voice prompt will ask you for the next
number you wish to reach. This can be handy when
you encounter busy line s or unattended phones
. This feature is not available when using a DLP
Local Access Number.
Yes. You may use DLP USA
phone cards from any payphone with applicable
surcharge amount. This is in accordance with FCC
(Federal Communications Commission) rules that
payphone surcharges will apply for every use of
prepaid calling cards on payphones.
You may be prompted a 1-minute
warning for the following reasons:
You do not have sufficient funds remaining
Your call durations reaches the limit
For security purposes,
DLP automatically disconnects calls after the
1-minute warning. When this occurs, you may call
our Customer Service Hotline to reload your account.
Why
am I receiving the "re-enter the destination number"
message even after I have done so?
This happens only if the
dialing format is not followed. To avoid receiving
the said prompt message, dial 011 + country code
+ area code + phone number (for international
calls) or 1 + area code + phone number (local
calls).
I
am having problems with the 800 toll free access
numbers. What should I do?
Should you encounter problems
accessing our 1- 800 toll free access numbers,
please call the Customer Service Hotline 1-877-518-5086
our 24/7 customer service representatives are
standing-by to assist you.
I
am having problems contacting your Customer Service
numbers. What should I do?
If you are having difficulty
getting through the Customer Service Hotline,
please email our Customer Service at customerservice@DLPUSA.com
with the following information:
Date of the call
Time of call
Indicate the specific 1- 800 customer service
number you are trying to access but can't get
through.
Source number (number you are calling from).
Once we receive this
information, one of our Customer Service Representatives
will get in touch with you by calling the contact
number you have indicated in your email.\
Local access numbers are
local telephone numbers used as an access number
for certain prepaid phone cards. Local Access
Numbers are used to reduce costs and provide better
call rates for consumers. These Local Access Numbers
can be used within your calling area. (See Local
Access Nos.)
Billing increments
are the unit of time that is taken off of your
card as calls are made, ranging from 1 minute
to 10 minute billing increments or even higher
. Shorter billing increments always work to your
benefit. DLP USA Phone Card has a
1- minute increment, so that means more calls
and more value to your call credit.
This fee is only charged
to the calling card for every call that actually
connects. The fee is charged towards the dollar
amount of the calling card you have purchased.
Connection fees can vary quite a bit, but also
really chip away at the number of minutes your
calling card has. Many prepaid calling cards will
have rates that are super cheap, but have very
expensive connection fees .
Look for a calling
card that doesn't charge a connection fee or monthly
fee, or tax. Fees take away minutes from your
calling card. DLP USA Phone Card does
not charge a connection fee.
Maintenance fees
are another charge that you need to
look for when using a prepaid calling card. Not
all calling cards have this fee. B ut if they
do , charging can be done daily, weekly or monthly
once the card is activated. W ith DLP USA Phone
Card , we do not charge any maintenance or surcharge
fees, so there will be no disappearing balances
nor unexplained deductions on your call credits.
